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Terms of Service

Last updated: 2 August 2026

These Terms of Service ("Terms") govern your access to and use of Qualody's website and software service (the "Service"), operated by Qualody Inc., a Delaware corporation ("Qualody," "we," "us," "our").

By accessing or using the Service, you agree to be bound by these Terms. If you are agreeing on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, do not use the Service.

1. The Service

Qualody provides an AI-powered platform that helps organizations draft responses to Requests for Proposals (RFPs), Due Diligence Questionnaires (DDQs), and security questionnaires, by referencing customer-approved source documents ("Customer Content").

2. Accounts

  • You must provide accurate, current information when creating an account.
  • You are responsible for maintaining the security of your account credentials and for all activity under your account.
  • You must notify us promptly of any unauthorized use of your account.

3. Subscription, Fees & Payment

  • Access to the Service requires a paid subscription, as described on our Pricing page or in your order form / pilot agreement.
  • Fees are billed in advance on the billing cycle specified in your order form or subscription agreement (e.g., monthly, annually, or another cycle as agreed), and are non-refundable except as required by law or expressly stated in your order form.
  • We reserve the right to change our pricing with 30 days' notice for future billing periods.
  • Late or failed payments may result in suspension of access to the Service.

4. Customer Content

  • You retain ownership of all Customer Content you upload to the Service (documents, policies, prior responses, etc.).
  • You grant Qualody a limited license to access, process, and use Customer Content solely to provide and improve the Service to you, as described in our Privacy Policy.
  • You represent that you have all necessary rights to upload Customer Content and that doing so does not violate any third party's rights or any applicable law.
  • No training on your content. We do not use your Customer Content to train, fine-tune, or develop any AI/ML models — ours or any third party's — and we do not sell it. Amazon Bedrock does not use your inputs or outputs to train its foundation models, and does not share them with the third-party model providers (such as Anthropic) whose models are made available through Bedrock. If we ever introduce a feature that would use your content to improve models for other customers, it will be strictly opt-in.
  • How your content is processed. Qualody generates responses using Amazon Bedrock, AWS's managed foundation-model service, together with Amazon Bedrock Knowledge Bases for retrieval. Your Customer Content is processed on demand to answer your questions: it is used to create search embeddings and to retrieve relevant passages from your own documents, which are then supplied to the model to draft a response. Content processed through the Service remains within AWS and is encrypted in transit and at rest.

5. AI-Generated Output & Ownership

  • The Service uses artificial intelligence to generate draft responses ("Output") based on Customer Content and your inputs.
  • As between you and Qualody, you own the Output, subject to your compliance with these Terms and payment of applicable fees.
  • Output may be inaccurate, incomplete, or require review. AI-generated content can contain errors ("hallucinations") or misattributions. You are solely responsible for reviewing, verifying, and approving all Output before submitting it in any RFP, DDQ, security questionnaire, or other business context. Qualody is a drafting and productivity tool, not a substitute for your own compliance, legal, or subject-matter review.
  • Qualody makes no guarantee that Output will result in a successful bid, contract award, or any particular business outcome.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Upload content that infringes third-party rights or violates applicable law
  • Attempt to reverse-engineer, decompile, or extract the underlying models or source code of the Service
  • Use the Service to build a competing product
  • Interfere with or disrupt the integrity or performance of the Service
  • Share account access with unauthorized users

We reserve the right to suspend or terminate accounts that violate these terms.

7. Disclaimers & Limitation of Liability

THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS", "WHERE IS", "WITH ALL FAULTS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUALODY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICE OR RELIANCE ON ANY OUTPUT.

QUALODY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO QUALODY IN THE 12 MONTHS PRECEDING THE CLAIM.

8. Indemnification

You agree to indemnify and hold Qualody harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms, your Customer Content, or your misuse of Output.

9. AI-Specific Disclaimers

  • Output is generated using large language models and may not reflect the most current regulatory, legal, or industry standards.
  • Qualody does not guarantee that Output is free from bias, error, or omission.
  • You are responsible for ensuring Output complies with any industry-specific regulatory requirements (e.g., procurement rules, security certifications) applicable to your submissions.

10. Term & Termination

  • These Terms remain in effect while you use the Service.
  • Standard plans are offered on a monthly or 6-month prepaid basis:
    • Monthly — billed month-to-month. Either party may terminate for convenience with 30 days' written notice, effective at the end of the then-current monthly billing period.
    • 6-month prepaid — a fixed term. Fees are paid upfront and are non-refundable for the remainder of the term, except as required by law or expressly stated in your order form. Termination for convenience is not available during the term. To cancel and avoid conversion to a month-to-month plan, you must provide written notice at least 15 days before the end of the 6-month term. If you do not cancel, your subscription will automatically convert to a month-to-month plan at the then-current monthly rate at the end of the term. Once on a month-to-month plan, either party may terminate for convenience with 30 days' written notice.
  • Enterprise plans are governed by the term, billing, and termination provisions set out in your specific order form or agreement, which may differ from the Standard plan terms above.
  • Either party may terminate immediately for material breach not cured within 15 days of written notice, regardless of plan type.
  • Upon termination, your right to access the Service ends. You may request export of your Customer Content within 30 days of termination, after which we may delete it in accordance with our Privacy Policy.

11. Confidentiality

Each party agrees to protect the other's confidential information with the same degree of care it uses for its own confidential information (and no less than reasonable care), and not to disclose it to third parties except as necessary to perform under these Terms or as required by law.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

Any disputes shall be resolved in the state or federal courts located in Delaware, and both parties consent to jurisdiction there.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on our website at least 15 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.

14. General

  • Entire Agreement: These Terms, together with your order form and our Privacy Policy, constitute the entire agreement between you and Qualody.
  • Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
  • No Waiver: Failure to enforce any provision is not a waiver of our right to do so later.

15. Contact Us

Qualody Inc.
Continental Dr, Suite 305, Newark, DE 19713
contact@qualody.com

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